Terms & Conditions
It is against the law to sell or supply wine to persons under 18 years of age in Northern Ireland. Our acceptance of any order is based on the purchaser being at least 18 years old. Upon delivery, if our couriers are in doubt of the age of the recipient of an order they are required to request proof of age. In the event that this is not satisfied they are not permitted to leave the wine.
All products on our website are offered subject to availability. We cannot guarantee the availability of products, however if a product is not available, we will contact you to offer a substitute product or similar solution to complete your order.
We reserve the right not to accept any order.
Pricing & Descriptions
All prices on our website are including VAT applicable in The UK.
While we work hard to ensure the details and pricing on our website are accurate, occasionally errors may appear. Please note, while we try to keep our product images fully up-to-date, the bottle in the image displayed for any wine may vary slightly from the one received due to a change in vintage or packaging design.
If you have ordered a product that is wrongly described or priced, we will contact you prior to delivery to advise you of the correct details. You may choose to cancel your order if you are unhappy receiving the product with the correct description and price. We reserve the right to change prices at any time.
We only deliver to the UK, Northern Ireland and the Republic of Ireland.
Your order will usually be delivered within 7 days. We may use an independent courier to deliver your order. They will contact you to arrange delivery. Failure to deliver your order within three days will result in your order being returned to us. We will then contact you to re-arrange delivery, or cancellation of the order. Failure to make delivery a second time will result in the cancellation of your order.
If purchasing wine as a gift, the same criteria outlined in the Ordering section above applies to the receiver, in terms of age and the right of the courier to refuse to leave wine. The name and billing address of the purchaser will be included with the wine for the receiver, unless you specifically request for this information to be withheld.
Damaged products will be replaced or refunded immediately. This will not affect your statutory rights. Should you be unhappy with any aspect of your order, we will collect all or part of your order for free and provide a full refund within seven days, provided the goods remain in a saleable condition. Goods received should be inspected immediately upon receipt to check for damaged or missing products. Failure to notify us of damaged or missing product within seven days of receiving the order may negate your right to free return and refund.
If you are unhappy with any aspect of our service, products or website, please contact us by any method outlined below. Your complaint will be treated with the highest importance and sensitivity. You will be responded to within 48 hours and your complaint resolved within 72 hours.
This website is operated by Down Inns Ltd. trading as WineWorks.
We can be contacted by post, email and telephone as detailed below.
41 Movilla Street,
+44 28 9181 4925
These Terms and Conditions are governed by and construed in accordance with the laws of Northern Ireland.